1. Overview
This Refund Policy explains when refunds may or may not be issued for Mailprime Cloud. By purchasing or using any paid plan, you acknowledge and agree to this Refund Policy in full.
Mailprime Cloud provides digital, usage-based automation services, including rule-based email replies and optional AI-powered responses. Due to the nature of the Service and associated third-party costs, all payments are generally non-refundable, except where explicitly stated below or required by law.
2. Subscription Fees
- Subscription fees are billed in advance (monthly or annually, depending on the plan selected).
- Fees grant access to platform features, system resources, and allocated usage limits during the billing period.
- Access is considered delivered immediately upon successful payment.
3. Non-Refundable Items
The following are not eligible for refunds:
- Partial billing periods
- Unused subscription time
- Unused rule slots or AI usage
- AI-generated responses (including failed or retried requests)
- Charges resulting from user configuration errors
- Account suspensions due to violations of the Terms & Conditions
- Third-party costs incurred on your behalf (e.g., AI API usage)
4. AI Usage & Consumption
AI-powered features rely on third-party services (e.g., Google Gemini) that incur real-time usage costs when requests are made.
- AI usage is considered consumed immediately when the worker sends a request
AI usage is non-refundable, even if:
- The generated response is inaccurate
- The reply was not sent due to email provider issues
- The user later disables AI features
5. Eligible Refund Scenarios
Refunds may be considered at Mailprime’s sole discretion in the following limited cases:
A. Initial Purchase (First-Time Customers Only)
Refund requests submitted within 14 days of the first-ever paid subscription provided that:
- AI usage has not exceeded a reasonable trial threshold
- No abuse or excessive automation has occurred
B. Platform-Wide Service Failure
A verified system outage that:
- Prevented core functionality for a prolonged period
- Was caused by Mailprime (not third-party providers)
In such cases, refunds may be issued as a partial refund, or account credit, at our discretion.
6. Ineligible Refund Scenarios
Refunds will not be granted for:
- Dissatisfaction with AI-generated content
- Misconfigured rules or incorrect triggers
- Emails missed due to IMAP/SMTP provider limitations, incorrect credentials, rate limiting, etc.
- User misunderstanding of plan limitations
- Failure to cancel before renewal
7. Plan Downgrades & Cancellations
- Users may cancel or downgrade at any time
- Cancellations take effect at the end of the current billing period
- No refunds are issued for remaining time after cancellation
- Downgrades do not retroactively apply to current billing periods
8. Chargebacks & Disputes
Unauthorized chargebacks or payment disputes may result in:
- Immediate account suspension
- Permanent termination of service
- Forfeiture of remaining subscription time
Users are encouraged to contact Mailprime support before initiating a chargeback.
9. Legal Exceptions
If applicable consumer protection laws in your jurisdiction require refunds, Mailprime will comply with those laws to the minimum extent required.
10. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will take effect upon posting to our website or dashboard.
11. Contact Information
For refund requests or billing inquiries:
Email: mailprime.team@gmail.com
Mailprime Cloud